Customer communication platform alveoCCM, now available on Big Data technology
Our CCM platform alveoCCM, leader in financial institutions, has added Big Data technology to optimize costs and lookups of customer communications.
The new interactive capabilities (i.e. “on the fly” document browsing or reprint), available on PC, tablet or smartphone, have changed the paradigm of customer document management.
The number of banks suggesting their customers to leave paper based documents as a residual channel is increasing day by day. MongoDB plays a key role in this scenario. It is a consolidated technology providing now high performance, helping large entities to downsize storage and retrieval of services from high-end mainframes to dedicated low cost servers.
The technology has been successfully implemented in BBVA, using MongoDB on Linux servers. Customer communications have been processed and stored, so far, on the Mainframe, using DB2 databases. This mainframe oriented environment is expensive (subject to “pay per MIPS” recurring yearly cost) and also difficult to integrate with new channels,
The new application has been entirely developed in distributed environment, based on Non SQL MongoDB database and Java programming language. This approach also brings a significant cost reduction in terms of software licensing costs, completely eliminates “per MIP” based costs, and increases the performance to search and browse multi-channel customer communications.
The proposed architecture fits the Azure schemes in advanced data analytics, allowing any data to be combined at any scale, and in turn, provides capabilities for creating machine learning models.
The new editions of the Better Consultants Paddle Tournament have been held in Barcelona and Madrid (March 2022)
The deployment of electronic prescriptions in Catalonia has been fully completed in General Practitioner and most of Medical Specialization centers
The new PMaP tool developed by Better Consultants is an advanced platform for managing and tracking asset portfolios, includins REO’s, RED’s, NPL’s, SPL’s,
alveoCCM has evolved by adding the unique criteria of the helvetic cantonal distribution and by adopting the most advanced security and confidentiality measures.