álveo – Customer Communication Management

álveo is an advanced platform of banking customer reporting, fully operational in leading companies, which facilitates the transition from traditional grouping systems towards a modern infrastructure of electronic document output for the future.

 

álveo includes a suite of modules developed for both mainframe and open systems environments, fully compatible with leading market products and solutions in this field, which provides added value at key stages of the life cycle of documents.

Key Factors

Milions of documents per year

%

Cost savings

%

Big financial companies

Years evolving

It manages both predesigned documents for other applications and fixed and variable data structures that are merged on the fly.

The process to produce final communications is isolated from application systems invoking communication services.

Interface with the multi-language service module.

Optimum quality of documents produced by software packages intended to design, construction and deliver customer communication.

Intelligent distribution of the physical and electronic outputs generated to help distribution management.

Electronic management of emails (electronic banking, e-mail, “push” channels, etc.).

álveo ensures optimal management of communications to clients in any of the possible interaction channels, including physical documents, electronic documents, e-mail, messages, etc.

 

álveo is available in open systems architectures (UX, Linux, AIX) and on mainframe (MVS) platforms.

álveo explained in 12 minutes

Francisco Huertas introduces álveo architecture in the Expoprint conference (video in Spanish)

Customer dynamic reports

Alveo is the central core of an entity’s system of communications management, intended to dramatically cut customer communications, as well and optimizing the multichannel flow of customer interaction.

See document summary (Spanish):  Platforma álveoCCM-summary

Doc@Web – electronic customer communication

It is the ideal tool to manage access to customer communications in any of the output channels. álveo is integrated with corporate systems through web services, as well as the recovery of messages in native format or the generation of electronic documents “on the fly”

It allows the clients to take rigorous control of the documents received, as well as allowing access to detailed consultation of communications and to request copies.

It provides multiple approaches for the consultation of correspondence: by associated contract, date, etc. I

t has a wide range of parameters to manage system operations: deadlines for consulting a document, preferred viewing formats, etc.

The control panel manages batches sent by e-mail, SMA, push messages, allowing to handle rebounds due to server incidents, address errors, etc.

It minimizes the impact of incorporating current communications in the new channels), generating electronic formats automatically.

Dasboard Reports

The system includes dashboard reports providing an accurate and objective vision of the operations, effectiveness of each channel and level of cost reduction in communications to customers.

 

 

Customer Communication Management System

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